What is a completion certificate?
A Bodyswaps completion certificate is an official document issued automatically when you finish any activity, confirming your participation and serving as proof of completion. It can be used to demonstrate completion for training records, HR systems, or academic credit.
When you receive your certificate
Bodyswaps automatically emails your completion certificate as soon as you finish an activity. Delivery typically takes a few minutes, though this may vary depending on your email provider. If you do not receive it within 24 hours, follow the troubleshooting steps below.
Why your email address matters
If you self-registered for Bodyswaps, double-check that your email address is correct. Your certificate is sent to the address on file — if that address is incorrect, the certificate won't reach you. If you've already registered with a wrong address, contact your facilitator to update it. Note: certificates cannot be re-issued to a corrected address retroactively — you may need to retake the activity.
If you haven't received your certificate
- Check your spam or junk folder. The certificate is sent from admin@bodyswaps.co.
- If you still can't find it, contact your facilitator. Facilitators can look up your certificate in the Users area, or — if the activity was completed as part of a class — within that class's progress data. They can also resend the certificate email from there.