Roleplay Insights: See Where Learners Need Support

What are Roleplay Insights?

Roleplay Insights give you a quick way to see which assessment criteria learners are struggling with across their AI Roleplay engagements — without having to review each learner's conversation individually.

This feature applies to all roleplay templates.

Where to find Roleplay Insights

Roleplay Insights are accessible from three places, each showing a different scope of data:

• Insights > Roleplay (admins only) — insights across all classes
• Class > Roleplay Insights (coaches for that class, or admins) — insights for a specific class
• User > [learner name] > Roleplay Insights (admins only) — insights for a specific learner

What you can see

At the class and organisation level, Roleplay Insights show:

• The number of learners assessed
• The number of learners needing support — i.e. learners who scored "needs work" on at least one assessment criterion
• The top three skills (assessment criteria) where most learners need support

For each skill, you'll see a visual breakdown of the percentage of learners who scored:

• Needs work
• Good
• Excellent

Viewing individual learner performance

Navigate to a User, select Roleplay Insights, choose the cooresponding class. 

Exporting insights

Select Export to download a .xlsx file containing the breakdown. This can be done from the Users page, Class, or Roleplay Insights.