FAQ: AI Roleplay Not Loading or Not Responding

Having trouble getting AI Roleplay avatars to speak or respond to your voice?
If the experience isn’t loading correctly, or if avatars are silent or can’t hear you, the issue is likely due to required network endpoints being blocked.

🛠️ Common Symptoms

• The AI avatar does not begin speaking.

• Your voice input is not detected.

• The AI Roleplay session appears stuck or unresponsive.

📡 Cause: Network Whitelisting Issue

AI Roleplay relies on several backend services to process speech and generate responses. If certain domains or ports are blocked by your firewall, proxy, or security software, the experience may fail to load or function correctly.

✅ Solution: Whitelist Required Endpoints

Please ensure the following endpoints are not blocked on your network or device. These must be accessible for AI Roleplay to function properly:

💡 Tip: Work with your IT or network administrator to review firewall or content filtering settings.

🔄 Still Having Issues?

If you've whitelisted all endpoints and the problem persists:

• Try using a different network (e.g., mobile hotspot) to test connectivity.

• Clear your browser cache and restart the session.

• Ensure your microphone permissions are enabled.

• Check for any browser extensions or antivirus software that may be interfering.

If none of these steps resolve the issue, contact support with the following details:

• Your device and browser

• A short description of what happens when you start AI Roleplay

• A screenshot or screen recording (if possible)