FAQs

Frequently Asked Questions

• Why am I getting 'Customisation Download Error' when trying to play a Roleplay?
• FAQ: Bodyswapping after roleplays in VR causes handsets not to respond? 
• FAQ: How We Design Safe, Effective AI Experiences at Bodyswaps
• Known Bug: TeamSTEPPS Simulator Freezes During “Emmanuel’s Cough” Section
• Known Bug: Assigned Roleplay or Pathway Does Not Appear After Entering a Class Code
• FAQ: 'Your GPU (Intel(R) Iris(R) Xe Graphics) or driver doesn't support linear rendering' message appearing
• FAQ: Why Won’t a Module Open When Assigned to a Class?
• Why is a black screen appearing after opening the Bodyswaps app?
• Why is my Learner Tab not showing?
• How can I change the name, email or password of my account?
• Why do three dots and a black screen appear after launching the app on a Meta Quest?
• Why does Bodyswaps Go not load or only show 'redirecting'?
• FAQ: AI Roleplay Not Loading or Not Responding