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FAQ: Bodyswapping after roleplays in VR causes handsets not to respond? 

There is a known issue affecting AI Roleplays where handsets may disconnect after the bodyswap moment. This can prevent interaction within the experience and require a headset reset.

What’s happening?

If the camera angle is changed during the bodyswap moment, the system may lose handset tracking. When this occurs:

  • You cannot click or interact with anything in the experience
  • The session becomes unresponsive
  • A full headset reset is required to continue

When does this occur?

This issue specifically happens:

  • After completing an AI Roleplay
  • During the bodyswap moment
  • When selecting or interacting with the camera button

Workarounds

For Learners

To avoid this issue:

  • Do not use the camera button during the bodyswap moment
  • Proceed through the experience without changing the camera angle

For Administrators / Facilitators

When guiding learners:

  • Instruct users to skip using the camera feature during bodyswap
  • If needed, advise learners to skip the bodyswap entirely until the issue is resolved

What should I do if I encounter this issue?

If your handsets disconnect:

  1. Exit the experience (if possible)
  2. Restart the headset
  3. Relaunch the session

Status

This is a known bug and is currently under investigation. A fix will be provided in the 3.6 app update.