Known Issue: Assigned Roleplay or Pathway Does Not Appear After Entering a Class Code

What’s happening?

In some cases, when a learner enters a class code for a class that has a roleplay and a pathway assigned, the expected training content may not appear and instead, a title screen will appear.

This is a known issue, and our team is actively working on a fix.

Who is affected?

Learners joining a class using a class code with specific class content
Administrators managing classes with specific combinations of assigned content

When does this issue occur?

Content combinations that may cause issues

Class Assignment Setup	Status
Pathway + Roleplay (no Module)	❌ Content may not appear
Two roleplays of the same type assigned directly to a class	❌ Content may not appear
A roleplay assigned to the class and a roleplay of the same type included in a pathway	❌ Content may not appear
Two roleplays of the same type within a single pathway	❌ Content may not appear

Important: This issue is most likely to occur when the same roleplay type appears more than once within a class — whether assigned directly, included in a pathway, or repeated within a pathway itself.

Temporary workarounds

Until this issue is resolved, you can use one of the following workarounds.

Option 1: Re-enter the class code (Learner workaround)

Enter the class code as usual.
If no content appears, select the Menu, then Pincode.
*If in VR, select the menu button the lefthand controller
Re-enter the same class code a second time.
If the content still does not appear, re-enter the same class code a third time.
The assigned training content should now load correctly.

Is a fix coming?

Yes. We’re working swiftly to resolve this issue and will update this article once a permanent fix is available.

Need help?

If the issue persists after trying the workarounds, please contact Support and include:

The class code
The content assigned to the class (module, pathway, roleplay)