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BUG: Class Login Error — "We couldn't load your class content"

A known bug prevents users from opening a class when no roleplay is included in the class assignments, triggering a login error on sign-in. Affects all users on impacted accounts.

⚠️ Known Bug — This article describes a confirmed bug currently under investigation. If the workarounds below don't resolve your issue, contact your Customer Success Manager or submit a support ticket.

Overview

When a user attempts to sign in to a class that has no roleplay included in its assignments, the app fails to load the class content and displays the following error:

"Class login error. We couldn't load your class content, please log out and try joining the class again."

Logging out and rejoining does not resolve the issue. The error is caused by the missing roleplay in the assignment, not by the login itself.

Who is affected

Users (learners) attempting to open a class where the facilitator has not added a standalone roleplay to the class assignments.

Workarounds

There are three options while a permanent fix is in progress:

Option 1 — Add a standalone roleplay to the class assignments

  1. Log in to the Bodyswaps platform as a facilitator or admin.
  2. Open the affected class.
  3. Navigate to the class assignments.
  4. Add at least one standalone roleplay to the assignment list.
  5. Save the changes.
  6. Ask the affected user to log out and sign in to the class again.

[SCREENGRAB: Assignments panel in a class, showing the option to add a standalone roleplay]

Option 2 — Downgrade to app version 3.5.3

This bug is not present in version 3.5.3. You can download it directly using the links below for your platform.

Platform Download
Quest Download APK
Pico Download APK
HTC Download APK
Android (Google Play sideload) Download ZIP
Desktop (.exe) Download EXE
Desktop (.msi) Download MSI
MacOS Download ZIP

Note: Apple Store, Windows Store, and MDM platforms (ArborXR, SyncVR, ManageXR) do not have direct download links 

Option 3 — Contact Bodyswaps support

If adding a roleplay is not appropriate for your class design, Bodyswaps can enable account-level functionality to bypass this issue.

  • Contact your Customer Success Manager directly, or
  • Submit a support ticket via [link to support ticket page]

Include the affected class name and account details so the team can apply the fix promptly.

Status

This is a confirmed bug. A fix is in development. This article will be updated when the issue is resolved.