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FAQ: Windows App Crashes on Launch (v3.4.7 & v3.4.8)

Some customers may experience a crash when launching the Bodyswaps Windows app (versions 3.4.7 or 3.4.8). The app may briefly show the Bodyswaps logo with exclamation before closing.

Who is affected

This issue:

  • Only affects Windows devices

  • Occurs on managed or enterprise networks

  • Is related to automatic proxy detection (WPAD / PAC) settings

Home or unmanaged networks are not impacted.

Cause

This is a confirmed Unity engine bug, not an issue with the Bodyswaps application. Unity is the underlying technology used to build the Bodyswaps app. The current issue is caused by a bug in Unity itself, not the Bodyswaps application.

Due to how Windows handles proxy auto-detection, the issue cannot be fixed within the app. A permanent fix is pending from Unity.

Workaround (Required IT Configuration)

Until Unity releases a fix, affected customers should apply the following workaround at the device or policy level:

Option 1: Disable automatic proxy detection

Disable Windows “Automatically detect settings” for proxy configuration.

This should be applied by IT using one of the following:

  • Group Policy

  • Microsoft Intune

  • Device image or configuration profile

Option 2: If proxy auto-configuration is required

If your organisation must continue using a PAC file:

  • Ensure the PAC script always returns an explicit value (for example: DIRECT;)

  • Avoid empty or ambiguous return values

Important notes

  • This issue cannot be resolved by Bodyswaps in-app

  • Windows does not support per-application proxy settings

  • Firewall rules or endpoint whitelisting do not resolve the issue

Status

  • Temporary workaround available

  • Permanent fix pending from Unity