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Why am I getting 'Customisation Download Error' when trying to play a Roleplay?

An error in the app impacts users attempting to utilize roleplays on out-of-date app versions.

This issue occurs because the roleplay template now requires the latest app version. Find more information in on the latest app version in our Downloading the Bodyswaps App article.

What to Do

  1. Check your app version.
    Make sure you’re using v

  2. Update the app if needed.
    If you’re on an earlier version, update the app and try again.

  3. Still experiencing issues?
    If you’re already using the most up to date version and still experiencing the error, please reach out to us at support via the Request Support Form.