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Why am I getting 'Customisation Download Error' when trying to play a Roleplay?

An error in the app impacts users attempting to utilize roleplays on out-of-date app versions.

This issue occurs because the roleplay template now requires the latest app version. Find more information on the latest app version in our Downloading the Bodyswaps App article.

What to Do

  1. Check your app version.
    Our AI Roleplays require Bodyswaps v3.6.0 or later to run. If you try to launch a Roleplay on an older version of the app, you will receive the 'Customisation Download Error' until the app has been updated. To check your current app version, open the Bodyswaps app and navigate to the Settings or About section. to run - if you try to launch a Roleplay in an older version of the app, you will receive the 'Customisation Download Error' until the app has been updated.

  2. Update the app if needed.
    If you’re on an earlier version, update the app using the steps in our Downloading the Bodyswaps App article, then try launching the Roleplay again.

  3. Still experiencing issues?
    If you’re already using the most up-to-date version and still experiencing the error, please contact our support team via the Request Support Form.