Known Issue: Module Freezing in App Version 3.6.1

⚠️ Active Known Issue — This issue is present in app version 3.6.1. A fix is scheduled for release in version 3.6.2 on 29 May 2026.

What's happening

A bug in app version 3.6.1 causes modules to freeze during playback, preventing learners from continuing. There is no error message — the module simply stops responding.

Affected modules

This issue has been confirmed in the following modules:

Growth Mindset and Resilience
Verbal Deescalation of Responsive Behaviours

It may also be present in other modules. If learners report a freeze in any module, this issue is the likely cause.

Check your current app version

To confirm whether you are on the affected version:

Open the Bodyswaps app
Navigate to Menu > Settings > System Information
Check the version number displayed

If you are on version 3.6.1, your platform is affected by this issue.

What to do now

There is currently no workaround. If learners encounter a freeze, advise them to exit the module and wait for the updated version before attempting to continue.

Fix and timeline

Version 3.6.2 is scheduled for release on 29 May 2026 and will resolve this issue. Whether the update applies automatically will depend on your deployment method. If you are unsure how your organisation receives app updates, contact your IT administrator or reach out to Bodyswaps Support.

🆕 We're working to get this resolved as quickly as possible. If you have questions or need support in the meantime, please contact us via the Request Support Form.