You can add a custom support email address to Bodyswaps automated emails at either the account level or the class level. By default, all automated emails — sent from admin@bodyswaps.co when users are invited to create a profile or join a class — display support@bodyswaps.co as the support contact. Admins can replace this at account level, and Admins and Coaches can set a unique address per class.
Account Level
Changing the email at account level will allow you to direct Learners to your designated email or individual as their first point of contact, instead of Bodyswaps.
We will need to change this for you so please contact your Customer Success contact or our team at support@bodyswaps.co to request this.
Class Level
Setting a support email at class level lets facilitators provide a dedicated support contact for Learners enrolled in that class. Each class can have its own unique support address. To update it, open the relevant class and follow the steps on the class settings page below:
On the class invite, the support email will appear at the very bottom as below:
Please note - you can still reach out to Customer Success if you or your learners have questions or technical issues that you can't resolve.
If you don't wish to change the email to your own contact, support@bodyswaps.co will be included by default.