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Firewalls and connectivity issues

Experiencing issues with the app's voice recognition service or activation codes

In most cases, this issue is caused by a firewall on your PC or corporate network blocking Bodyswaps from accessing the internet. To fix this, configure your firewall settings to allow access to the Bodyswaps server and Microsoft Azure.

To do this, please follow the steps below:

Check Your PC Firewall Settings

If you are using a personal PC, you may have a firewall installed. You will need to check your firewall settings and ensure that Bodyswaps is allowed to access the internet. Here's how to do it:

  1. Click the Start menu, then open Control Panel.
  2. Click System and Security, then click Windows Defender Firewall.
  3. Click Allow an app or feature through Windows Defender Firewall, then click Change settings.
  4. Find Bodyswaps in the list of programs and make sure it is allowed to access the internet. If it is not listed, click Allow another app and browse to the Bodyswaps executable file.

Check Your Corporate Firewall Settings

If you are using Bodyswaps on a corporate network, your IT department may have a firewall blocking access to the Bodyswaps server and Microsoft Azure.

For a full list of endpoints that need to be allowlisted, see the Technical Requirements article.

 
If you are using the browser-based version of Bodyswaps with streaming technology, also allowlist the IP addresses listed in the Technical Requirements article.