Troubleshooting
      Back to home
      1. Bodyswaps Help Centre
      2. Support for Learners
      3. Troubleshooting

      Setting up MFA (Multi-factor Authentication)

      If you are trying to log on to Bodyswaps Go and your account has MFA enabled, you'll need to use your phone as a secondary authenticator. 

      After entering your username and password on the Bodyswaps Go login page, you'll be invited to enter your mobile phone number (as shown below) when you're logging in for the first time with MFA enabled. 
       
      Add Phone number pop-up for Multi-Factor Authentication with text input field and instructions.
       
      Please note the phone number must include the country code (but without the +).  
       
      You will receive an SMS to verify your number and the screen will change to a pop up box where the learner can enter the code sent to their phone number:
      Verify phone number pop-up with instructions to enter a 6-digit code and a submit button.
       Please enter the code sent to your mobile. 
      Screenshot of a text message containing a verification code for go.bodyswaps.co.
       
      On successful verification of the code, you will see a pop up box that states enrolment is complete: 
      Pop-up box showing "Enrolment Complete" with a message and a "CONTINUE" button.
       
      This will take you back to the BodyswapsGo login screen.
      You will have to log-in again and re-enter a new SMS verification number.
       
      You may also be challenged with a reCaptcha like below.
       
      reCaptcha prompt asking to select images with stairs.
       
       
      Once set up, you will need to enter the code you receive via SMS each time you log on to Bodyswaps Go but will not have to set up the connection each time.