Why do three dots and a black screen appear after launching the app on a Meta Quest?

If you encounter three dots and a black screen when trying to access Bodyswaps on a Quest, this could be due to the permissions you have set.

To launch Bodyswaps, you'll need to enable the Files and Media permission for the app.

You can check if you have these permissions enabled, or turn them on, by following the steps below:


1. Navigate to the Quest App Library page

Screenshot taken from within VR headset pointing to App Library widget

2. Find the Bodyswaps app and click on the bar that appears at the bottom of the app image

Screenshot taken in VR headset showing Bodyswaps app from within App Library

3. Navigate to permissions 

Screenshot showing Permissions option when hovered over Bodyswaps app

4. Enable files and media as well as microphone.

Screenshot of Permissions settings for Bodyswaps app within VR

Our app needs to read data from the device to be able to load the app and the assets during training (the environments, UI, modules etc.).