If learners are experiencing issues selecting their name after entering a class code on their VR headset, please be aware that:
There is a known bug currently affecting users accessing via Class Code, which prevents the selection of names from the list.
Workaround:
To ensure smooth access, please use individual learner codes instead. You can generate these codes from the "Learners" tab under Classes 3.0:
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Go to the Classes 3.0 section.
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Navigate to the "Learners" tab.
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Click the magnifying glass icon next to a learner’s name to generate their individual code.
We’ll update this article as soon as the issue is resolved.