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Why is a black screen appearing after opening the Bodyswaps app?

If a black screen appears when opening the Bodyswaps app, this could be due to being connected to a managed WiFi network.

Managed WiFi networks can block various websites from being accessed. Often universities or companies utilize managed wifi networks. 

Whitelists

Please reach out to the network administrator and request that the endpoints in our Technical Requirements article be whitelisted on the network. 

Alternate WiFi Network

If you are unable to whitelist these endpoints, attempt access to the Bodyswaps app via a different wifi network. 

Poor Network Connection

It is possible that the network connection is not strong enough to load all of the components needed to run the app. Attempt uninstalling and reinstalling when on a more stable wifi network. 

If the black screen persists, please complete a support request form or email us at support@bodyswaps.co.